Request Tracker and Flamory

Flamory provides the following integration abilities:

Create and use advanced snapshots for Request Tracker
Take and edit Request Tracker screenshots
Automatically copy selected text from Request Tracker and save it to Flamory history

To automate your day-to-day Request Tracker tasks, use the Nekton automation platform. Describe your workflow in plain language, and get it automated using AI.

Request Tracker bookmarking

Flamory provides advanced bookmarking for Request Tracker. It captures screen, selection, text on the page and other context. You can find this bookmark later using search by page content or looking through thumbnail list.

For best experience use Google Chrome browser with Flamory plugin installed.

Screenshot editing

Flamory helps you capture and store screenshots from Request Tracker by pressing a single hotkey. It will be saved to a history, so you can continue doing your tasks without interruptions. Later, you can edit the screenshot: crop, resize, add labels and highlights. After that, you can paste the screenshot into any other document or e-mail message.

Here is how Request Tracker snapshot can look like. Get Flamory and try this on your computer.

Request Tracker - Flamory bookmarks and screenshots

Application info

RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.

The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world.

Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers.

RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development.

RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide.

Request Tracker is also known as RT. Integration level may vary depending on the application version and other factors. Make sure that user are using recent version of Request Tracker. Please contact us if you have different integration experience.